Contact Us | Return Policy


Retail Purchases

If your purchased a NutraStem® product from a retail location, you'll need to return the item directly to that retailer along with the receipt along with any other instructions per that retailer's return policy.

Online Purchases

In case you are not satisfied with a NutraStem® product you purchased online, Natura Therapeutics, Inc. offers a 100% money back guarantee for 30 days from the date of the purchase*. This is only available for products purchased via our website and not applicable for retail store purchases. You will be responsible to ship the product back to us and to fill out the Return Form. Credit will be applied when Return Form and the product(s) are both received.

*Minus shipping and handling fees.

How to return an online purchase:

To ensure that you receive a refund for NutraStem® online purchases, please complete BOTH of the following steps:

  1. Download and clearly fill out our Return Form.
  2. Mail the Return Form with the NutraStem® product(s) within 30 days of purchase to:


    Natura Therapeutics, Inc.
    Return Department
    13014 N Dale Mabry Hwy STE 266
    Tampa, FL 33618